Privacy Policy

VIVO Contracting LLC ("VIVO," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a design consultation, or otherwise interact with our business, and how we use, share, and protect that information.

1. Information We Collect

We collect information you provide to us directly and information collected automatically when you visit our website.

Information You Provide

When you fill out a contact form, request a free design consultation, call us, email us, or otherwise reach out, you may provide:

• Full name
• Phone number
• Email address
• Home address or project address
• Details about your project, budget, or timeline
• Photos or documents related to your project

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and analytics tools, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and click behavior
• Referring website or search term
• Information collected through Google Analytics 4 and Google Tag Manager

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule design consultations
• Prepare project proposals and estimates
• Communicate with you about active projects, scheduling, and follow-up
• Improve our website, services, and customer experience
• Send occasional updates about our services if you have opted in
• Comply with legal obligations and protect our legal rights

3. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

• Service providers: with trusted vendors who help us operate (CRM software, analytics, scheduling tools)
• Subcontractors: with licensed trade partners working on your project, only as needed to complete the work
• Legal requirements: when required by law, subpoena, or to protect our legal rights
• Business transfers: in the event of a merger, acquisition, or sale of business assets

4. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how visitors use our website and to improve performance. You can disable cookies through your browser settings, but some parts of the website may not function properly without them.

We use Google Analytics 4 to measure website traffic. Google may use this data in accordance with their own privacy policy.

5. Your Rights and Choices

You have the right to:

• Request access to the personal information we have about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for data collection where applicable

To exercise any of these rights, contact us using the information at the bottom of this page.

6. Data Retention

We retain your information only as long as needed to provide our services, complete your project, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically retained for seven years for warranty, tax, and legal purposes.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has provided us with information, please contact us so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites such as our Google Business Profile, social media, or supplier websites. We are not responsible for the privacy practices of those sites. Review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. Material changes will be communicated through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us: